Terms of service

These Terms & Conditions govern the use of the Vitaluxe Labs website and the purchase of products through our online store. By accessing or using this website, and by placing an order, you confirm that you have read, understood and agreed to these Terms & Conditions.

1. About Vitaluxe Labs
Vitaluxe Labs is an online supplier of products intended solely for legitimate laboratory and research purposes.
- Business name: VITALUXE LABS
- Trading name: Vitaluxe Labs

2. Research Use Only
All products sold through Vitaluxe Labs are supplied strictly for legitimate laboratory, scientific and research purposes. Our products are NOT intended for human consumption, human administration, veterinary use, diagnosis, treatment, prevention or cure of any disease or medical condition.

Vitaluxe Labs does not sell or market its products as medicines, medicinal products, dietary supplements or treatments. Customers are responsible for ensuring that their purchase, possession, handling and intended research use of any product complies with all applicable laws, regulations and requirements in their jurisdiction. Customers must not use information provided on this website as medical advice or as an instruction for human or animal use.

3. Customer Responsibilities
By placing an order, the customer confirms that:
- The products are being purchased for legitimate research or laboratory purposes.
- The products will not be used for human or veterinary consumption or administration.
- The customer will comply with all applicable laws and regulations relating to the purchase, possession, storage, handling and use of the products.
- The customer will ensure that products are handled only by appropriately qualified or competent individuals where required.
- The customer will follow appropriate laboratory safety procedures when handling research materials.

We reserve the right to request additional information regarding an order where reasonably necessary to establish that the order is consistent with our research-use-only policy.

4. Right to Refuse or Cancel Orders
Vitaluxe Labs reserves the right to refuse, suspend or cancel an order where we reasonably believe that:
- The intended use may be inconsistent with our research-use-only policy;
- The purchase may breach applicable laws or regulations;
- The customer has provided inaccurate or misleading information;
- The order presents a legitimate compliance, safety or legal concern; or
- We are unable to fulfil the order for reasons outside our reasonable control.

Where an order is cancelled by Vitaluxe Labs and payment has already been received, any refund will be handled in accordance with our Refunds & Returns Policy and applicable law.

5. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate and up to date. However, product images are provided for illustrative purposes and packaging, labelling or presentation may occasionally differ from website images.

Customers should review the product information and any applicable documentation before placing an order. Nothing on this website should be interpreted as a representation that a product is suitable for human or veterinary use.

6. Product Testing and Certificates
Where applicable, information relating to product testing, purity, identity or Certificates of Analysis (COAs) may be provided on the website. Any testing information relates to the relevant product or batch and should be interpreted solely in the context of laboratory and research use.

Customers should not interpret testing information, purity information or Certificates of Analysis as evidence of suitability, safety or efficacy for human or veterinary use.

7. Pricing
All prices displayed on the website are stated in pounds sterling (£), unless otherwise specified. We reserve the right to change product prices, promotions and availability at any time. Any price change will not affect an order that has already been accepted, except where permitted by law or where an obvious pricing error has occurred.

Where applicable, VAT and delivery charges will be displayed before the customer completes their purchase.

8. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the selected products. Receipt of an order confirmation does not necessarily mean that the order has been accepted. We reserve the right to accept or decline an order for legitimate reasons, including availability, pricing errors, compliance concerns or inability to fulfil the order.

Once an order has been accepted, a contract between Vitaluxe Labs and the customer will be formed in accordance with these Terms & Conditions.

9. Payment
Payment must be made using one of the payment methods made available through our website. Orders will generally not be dispatched until payment has been successfully received and processed. We reserve the right to suspend or cancel an order where payment cannot be successfully processed.

10. Delivery
Delivery information, estimated delivery times and applicable delivery charges are provided during the checkout process and/or within our Shipping & Delivery Policy. Delivery times are estimates and may be affected by circumstances outside our reasonable control. Customers are responsible for providing accurate delivery information when placing an order.

11. Returns, Refunds and Consumer Rights
Our Returns & Refunds Policy explains the process for requesting a return or refund. Nothing in these Terms & Conditions is intended to remove or restrict any statutory rights that customers may have under applicable UK law. Where consumer protection legislation applies, products must meet the relevant statutory requirements, including being as described and of satisfactory quality.

12. Intellectual Property
All content on this website, including but not limited to logos, branding, product images, photography, text, graphics, website design, documents, and page layouts, is owned by or licensed to Vitaluxe Labs and is protected by applicable intellectual property laws. You may not reproduce, copy, distribute, modify or commercially exploit our website content without prior written permission.

13. Website Use
You agree not to:
- Use the website for unlawful purposes;
- Attempt to gain unauthorised access to the website or its systems;
- Introduce malicious software or code;
- Interfere with the operation or security of the website;
- Copy or reproduce website content without permission; or
- Use the website in a way that could damage Vitaluxe Labs or its reputation.

14. Website Availability
We aim to keep the website available and operating correctly but cannot guarantee that it will always be available, uninterrupted or free from errors. We may temporarily suspend access to the website for maintenance, security, updates or other operational reasons.

15. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful. This includes liability relating to death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory rights that cannot legally be excluded.

Subject to the above, Vitaluxe Labs will not be responsible for losses arising from circumstances outside our reasonable control or from the misuse of products contrary to their stated research-only purpose.

16. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, natural disasters, industrial disputes, transport disruption, changes in law or regulation, government action, customs delays, supplier disruption, or technical failures.

17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or legal requirements. The latest version will always be published on this page with the relevant update date.

18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise. Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply.

19. Contact Us
If you have any questions regarding these Terms & Conditions, our products or an order, please contact us:
- Vitaluxe Labs
- Email: Vitaluxe@Vitaluxelabs.co.uk